Shipping policy

Last Updated: September 4, 2026

At Mark & Finch, we aim to make shipping straightforward and reliable. This Shipping Policy explains how orders are processed, when they are expected to arrive, shipping costs, tracking, and what to do if there is a problem with your delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after purchase.

Our order processing cutoff is 5:00 PM EST, Monday through Friday. Orders placed after the cutoff, on weekends, or on U.S. public holidays will begin processing on the next business day.

During holidays, promotions, periods of high order volume, or when additional information is required to verify an order, processing may take longer. If we need additional information from you, we will contact you using the information provided with your order.

2. Estimated Delivery Times

Delivery estimates begin after your order has completed processing and has been handed to the carrier.

United States

  • Processing: 1–3 business days

  • Transit: 5–9 business days

  • Estimated total time from order: approximately 6–12 business days

International

  • Processing: 1–3 business days

  • Transit: 7–14 business days

  • Estimated total time from order: approximately 8–17 business days

These are estimated delivery times, not guaranteed delivery dates. Actual delivery may take longer due to carrier delays, customs processing, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

3. Shipping Rates

We currently offer tracked shipping at the following flat rates:

  • United States: $5.99

  • International: $5.99

The applicable shipping charge will be shown during checkout before you complete your purchase.

4. Tracking

All shipped orders include tracking information.

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number.

Please note that tracking information may take some time to become active after the carrier receives the package.

If you have not received shipping confirmation or tracking information within 5 business days of placing your order, please contact us at support@markandfinch.com.

5. International Shipping, Customs, Taxes, and Duties

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless expressly stated at checkout. Any applicable customs duties, taxes, or import-related charges are the responsibility of the recipient.

Customs procedures and charges vary by country. Customers placing international orders are responsible for understanding the applicable import requirements in their destination country.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, contact us as soon as possible at support@markandfinch.com. We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes will be possible.

Mark & Finch is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

7. Delayed Shipments

Delivery estimates are provided for guidance and may be affected by circumstances outside our control, including:

  • Carrier delays or service interruptions

  • Severe weather

  • Public holidays

  • Customs inspections or delays

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Unexpected operational or logistical issues

If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery. You may also contact us so we can assist where reasonably possible.

8. Lost or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the carrier where appropriate.

If you still cannot locate the package, contact us at support@markandfinch.com with your order number and tracking information. We will review the shipment details and assist where possible.

For packages that are lost in transit, we may work with the carrier to investigate the shipment. Resolution may depend on the carrier's investigation and the circumstances of the shipment.

9. Damaged, Incorrect, or Incomplete Orders

Please inspect your order when it arrives.

If your order arrives damaged, contains an incorrect item, or is missing an item, contact us within 48 hours of delivery at support@markandfinch.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging, where applicable

Providing this information promptly helps us investigate the issue and determine an appropriate resolution.

10. Failed or Refused Deliveries

If a shipment is returned to us because of an incorrect address, an unsuccessful delivery, refusal of delivery, failure to collect the package, or another issue caused by the recipient, we may contact you regarding available options.

Additional shipping charges may apply if the package needs to be reshipped, where permitted.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@markandfinch.com.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipping. However, once an order has been processed or shipped, cancellation may no longer be possible.

If the order cannot be cancelled, you may be able to return it after delivery in accordance with our Return & Refund Policy.

12. Shipping Restrictions

Shipping availability may vary depending on the destination and applicable carrier or legal restrictions.

If we are unable to ship an order to the address provided, we will contact you and, where appropriate, provide available options.

13. No Guaranteed Delivery Dates

Unless Mark & Finch expressly states otherwise in writing, shipping and delivery estimates are not guaranteed.

We are not responsible for delays caused by events or circumstances beyond our reasonable control. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

14. Contact Us

If you have questions about shipping, tracking, delivery, or an order, please contact us:

Company Name: Houston Apex LLC
Website Name: https://markandfinch.com

Business Address: 30 N Gould St Sheridan Wyoming 82801 United States

E-mail: support@markandfinch.com
Phone Number: +1 (307) 218-4857

Business Hours: Mon-Fri, 9am-5pm (EST)

We aim to respond within 1 Business Day.