Payment Policy

Last Updated: September 4, 2026

At Mark & Finch, we aim to make checkout simple, secure, and convenient. This Payment Policy explains the payment methods we accept, how payments are processed, billing requirements, currency, taxes, and what happens when a payment cannot be completed.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • American Express (Amex)

  • Apple Pay — available on supported devices and browsers

  • Diners Club

  • Discover

  • Mastercard

  • PayPal — available for eligible purchases through your PayPal account

  • Shop Pay — provides a faster checkout experience where available

  • Visa

The payment methods available to you may vary depending on your device, browser, location, order, or other checkout conditions.

All available payment options will be displayed during checkout before you complete your purchase.

2. Payment Authorization and Processing

When you place an order, the payment method you select must be successfully authorized before the order can be processed.

Depending on the payment method and payment provider, your payment may be authorized or charged at the time you place your order.

If a payment is declined, fails authorization, or cannot be verified, we may be unable to accept or fulfill the order.

If your payment cannot be completed, you may need to use another payment method to place your order.

3. Secure Payment Processing

Payments are processed through payment providers and systems designed to protect payment information.

Payment transactions are transmitted using appropriate security measures, including encryption where applicable.

Mark & Finch does not intentionally store your full payment card number or full card security code on our own systems. Payment information may be processed and stored by the applicable payment provider according to its own security practices and privacy policy.

Our online store is powered by Shopify, and payment processing may involve Shopify or third-party payment providers depending on the payment method selected.

4. Currency

All product prices and charges on the Mark & Finch store are displayed in United States Dollars (USD) unless otherwise stated.

If you use a payment method or financial institution that converts currencies, your bank, card issuer, or payment provider may apply its own exchange rate or foreign transaction fees.

Mark & Finch does not control fees imposed by your bank, card issuer, or payment provider.

5. Billing Information

You are responsible for providing accurate and complete billing information when placing an order.

This may include:

  • Full name

  • Billing address

  • Email address

  • Payment information

  • Any other information required by the payment provider

Your billing information should match the information associated with your selected payment method where applicable.

If the information provided cannot be verified, we may delay, decline, or cancel the order.

6. Payment Verification and Fraud Prevention

For security purposes, we may perform reasonable checks to verify an order or payment.

An order may be reviewed if, for example:

  • Billing or payment information cannot be verified

  • The payment is declined or flagged by the payment provider

  • The order appears inconsistent with normal purchasing activity

  • Additional information is reasonably necessary to prevent unauthorized transactions or fraud

If an order cannot be verified or appears to involve unauthorized or fraudulent activity, we may cancel the order and, where applicable, issue a refund to the original payment method.

We do not guarantee that every potentially fraudulent transaction will be detected or prevented.

7. Taxes and Additional Charges

Applicable sales taxes or other taxes, where required, are calculated and displayed during checkout before you complete your purchase.

For international orders, additional customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country.

Unless expressly stated otherwise at checkout, these international charges are not included in the product price or shipping fee and are the responsibility of the customer or recipient.

8. Payment Errors and Duplicate Charges

If you believe you have been charged incorrectly or more than once for the same order, please contact us as soon as possible.

Provide your order number and relevant payment details, without sending your full card number or security code.

We will review the transaction and, where appropriate, work with the applicable payment provider to resolve the issue.

9. Refunds

Approved refunds are generally issued to the original payment method used for the purchase.

Refund eligibility and processing are governed by our Return & Refund Policy.

Once Mark & Finch processes an approved refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider.

10. Payment Disputes and Chargebacks

If you believe there is an issue with a payment or order, we encourage you to contact us first at support@markandfinch.com so that we can review the matter and attempt to resolve it.

If a payment dispute or chargeback is submitted through a bank, card issuer, or payment provider, we may provide relevant transaction, order, fulfillment, shipping, and customer-service information to the applicable payment provider as part of the dispute process.

This does not limit any rights you may have under applicable law or the rules of your payment provider.

11. Payment Provider Terms

Certain payment methods are provided or processed by third-party companies, including payment networks and payment providers.

Your use of those payment methods may also be subject to the applicable provider's terms, conditions, and privacy policies.

Mark & Finch is not responsible for technical issues, outages, or policies controlled by third-party payment providers.

12. Contact Us

If you have questions about payments, billing, or a payment-related issue, please contact us:

Company Name: Houston Apex LLC
Website Name: https://markandfinch.com

Business Address: 30 N Gould St Sheridan Wyoming 82801 United States

E-mail: support@markandfinch.com
Phone Number: +1 (307) 218-4857

Business Hours: Mon-Fri, 9am-5pm (EST)

We aim to respond within 1 Business Day.