Privacy policy

Last Updated: September 4, 2026

At Mark & Finch (“Mark & Finch,” “we,” “us,” or “our”), we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit markandfinch.com, purchase products from us, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide to Us

You may provide personal information when you:

  • Create an account

  • Place an order

  • Subscribe to our emails

  • Contact customer service

  • Request a return or refund

  • Submit a review

  • Participate in a promotion or survey

  • Complete a form on our website

  • Otherwise communicate with us

This information may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account information

  • Order and purchase history

  • Product preferences

  • Information contained in customer service communications

  • Reviews, comments, photographs, or other content you voluntarily submit

Payment information may also be collected when you place an order. Payments are generally processed through third-party payment providers. We do not generally store complete payment card information on our own systems.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Pages visited

  • Products viewed

  • Products added to your cart

  • Referring pages or websites

  • Date and time of visits

  • Website interactions

  • Approximate location based on technical information

  • Other information collected through cookies and similar technologies

2. Cookies and Similar Technologies

We use cookies and similar technologies to help operate our website and provide a better shopping experience.

These technologies may be used to:

  • Keep items in your shopping cart

  • Remember preferences

  • Maintain account and session information

  • Understand how visitors use our website

  • Measure website performance

  • Improve our website

  • Detect security issues and fraudulent activity

  • Support marketing and advertising activities, where applicable

Some cookies are necessary for the website to function, while others may be used for analytics, personalization, or advertising.

You may be able to control cookies through your browser settings or available cookie and privacy controls on our website.

Please note that disabling certain cookies may affect the functionality of the website.

3. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including:

Processing Orders

We use information to:

  • Process and fulfill orders

  • Process payments

  • Deliver products

  • Provide order confirmations and updates

  • Process returns and refunds

  • Provide customer support

  • Maintain transaction records

Operating and Improving Our Website

We may use information to:

  • Operate and maintain our website

  • Improve website functionality

  • Understand how customers use our website

  • Analyze website performance

  • Troubleshoot technical problems

  • Develop and improve our products and services

  • Personalize aspects of your shopping experience

Marketing and Communications

Where permitted by applicable law, we may use your information to:

  • Send promotional emails

  • Provide information about products and offers

  • Send promotional communications

  • Measure marketing performance

  • Provide advertising that may be relevant to your interests

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication.

Even if you unsubscribe from marketing communications, we may still send important non-promotional communications relating to your orders, transactions, account, or customer service requests.

Security and Fraud Prevention

We may use personal information to:

  • Detect and prevent fraud

  • Protect our website and systems

  • Investigate suspicious activity

  • Protect customers and our business

  • Enforce our policies

  • Comply with legal obligations

4. How We Share Personal Information

We may share personal information when reasonably necessary to operate our business, provide our services, fulfill orders, or comply with legal obligations.

Depending on how you interact with us, information may be shared with the following categories of recipients.

Shopify

Our online store is operated using Shopify. Shopify provides ecommerce technology and infrastructure that allows us to operate our store, process orders, manage customer information, and provide related services.

Shopify may process personal information on our behalf or independently in connection with its services.

Payment Providers

We may share information with payment processors and payment service providers to process transactions and prevent fraudulent activity.

These providers may collect and process payment information according to their own privacy policies.

Shipping and Fulfillment Providers

We may provide relevant information to shipping, delivery, warehouse, and fulfillment providers so that orders can be processed and delivered.

This may include your name, shipping address, telephone number, email address, order details, and other information necessary to fulfill your order.

Service Providers

We may work with third-party companies that help us operate our business, including providers of:

  • Website technology

  • Hosting and infrastructure

  • Analytics

  • Customer service

  • Email communications

  • Marketing

  • Advertising

  • Fraud prevention

  • Security

  • Order fulfillment

  • Shipping

  • Information storage

These providers may access personal information only as reasonably necessary to provide services to us or as otherwise permitted by law.

Business Transfers

Personal information may be disclosed as part of an actual or proposed:

  • Merger

  • Acquisition

  • Sale of assets

  • Financing

  • Reorganization

  • Bankruptcy

  • Business transfer

Legal and Safety Purposes

We may disclose personal information when we reasonably believe it is necessary to:

  • Comply with applicable law

  • Respond to a valid legal request

  • Comply with a subpoena, court order, or similar process

  • Protect our rights or property

  • Enforce our agreements

  • Investigate fraud or unlawful activity

  • Protect the safety of our customers, employees, or others

With Your Direction

We may share information when you specifically ask us to or otherwise authorize us to share it.

5. Advertising and Analytics

We may use third-party analytics, advertising, and marketing technologies to understand how visitors interact with our website and to measure or improve the effectiveness of our marketing.

These technologies may collect information such as:

  • Website activity

  • Device information

  • Browser information

  • Pages viewed

  • Products viewed

  • Advertising interactions

  • Purchase activity

  • Approximate location

Depending on the services we use and applicable law, some information may be used to provide personalized advertising or measure advertising performance.

Third-party advertising and analytics providers may use cookies, pixels, tags, or similar technologies.

You may have additional choices regarding targeted advertising and certain forms of data sharing depending on where you live.

6. Your Communications With Us

When you contact us by email, through our website, or through another customer service channel, we may retain the information you provide.

This may include:

  • Your name

  • Contact information

  • Order information

  • The contents of your communication

  • Information needed to resolve your request

We use this information to respond to your inquiry, provide customer service, maintain records, and resolve disputes.

7. Product Reviews and User-Generated Content

If you submit a product review, photograph, comment, or other content to a public area of our website, that content may be visible to other visitors.

Please do not include sensitive, confidential, or unnecessary personal information in publicly submitted content.

We are not responsible for information that you voluntarily make publicly available.

8. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

Those third parties operate independently from us and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The purpose for which it was collected

  • Whether you maintain an account

  • The nature of the transaction

  • Customer service requirements

  • Legal and regulatory requirements

  • Fraud prevention and security needs

  • Dispute resolution

  • Enforcement of agreements

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

11. Children's Privacy

Our website and services are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us using the information provided below.

12. Your Privacy Choices

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Access or Know

You may have the right to request information about the personal information we collect, use, or disclose about you.

Correction

You may have the right to request correction of inaccurate personal information.

Deletion

You may have the right to request deletion of personal information we maintain about you, subject to applicable exceptions.

Data Portability

You may have the right to request a copy of certain personal information in a portable format.

Opt Out of Marketing

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

Opt Out of Certain Targeted Advertising or Data Sharing

Depending on your location and applicable law, you may have the right to opt out of certain forms of targeted advertising, sale, or sharing of personal information.

Where applicable, these choices may be available through our privacy settings or by contacting us.

Appeal

Where required by applicable law, you may have the right to appeal our decision regarding a privacy request.

Not every right is available in every jurisdiction, and certain legal exceptions may apply.

13. Exercising Your Privacy Rights

If you would like to submit a privacy request, please contact us using the contact information provided below.

When required or permitted by law, we may need to verify your identity before processing your request. This is intended to protect your personal information and prevent unauthorized requests.

If applicable law permits you to use an authorized agent to submit a request on your behalf, we may require appropriate verification of that authorization.

We will respond to valid privacy requests within the timeframe required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

14. Do Not Track Signals

Some web browsers offer a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to these signals in every circumstance.

Where required by applicable law, we will honor legally recognized privacy signals and opt-out mechanisms.

15. United States Privacy Laws

Depending on your state of residence, you may have additional privacy rights under applicable state privacy laws.

These laws may provide residents with rights relating to access, correction, deletion, portability, targeted advertising, certain forms of data sharing, and other privacy choices.

The specific rights available to you depend on the law applicable to your location and whether the relevant legal requirements apply to our business.

Nothing in this Privacy Policy is intended to limit rights provided to you under applicable law.

16. International Visitors

Mark & Finch is operated in the United States.

If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Privacy laws in those locations may differ from the laws in your country of residence.

Where required by applicable law, appropriate safeguards will be used for applicable international data transfers.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

Company Name: Houston Apex LLC
Website Name: https://markandfinch.com

Business Address: 30 N Gould St Sheridan Wyoming 82801 United States

E-mail: support@markandfinch.com
Phone Number: +1 (307) 218-4857

Business Hours: Mon-Fri, 9am-5pm (EST)

We aim to respond within 1 Business Day.