Refund policy

Last Updated: September 4, 2026

At Mark & Finch, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return process subject to the terms below.

This Return & Refund Policy explains our return eligibility requirements, how to request a return, and how refunds are processed.

1. Return Period

We accept eligible returns requested within 14 days of the date you receive your order.

To start a return, you must contact us within this 14-day period. Return requests submitted after 14 days may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and unworn.

  • Be in the same condition as when you received it.

  • Have all original tags attached, where applicable.

  • Be returned in its original packaging, where applicable.

  • Include valid proof of purchase, such as your order number or receipt.

Items that show signs of use, wear, alteration, or damage caused after delivery may not qualify for a refund.

3. How to Request a Return

To request a return, contact us at support@markandfinch.com within 14 days of receiving your order.

Please provide:

  • Your order number

  • The item or items you wish to return

  • The reason for the return

  • Photos or other information if the item is damaged, defective, or incorrect

Do not send an item back before receiving return instructions from our customer service team.

Once your request has been reviewed and approved, we will provide you with the applicable return instructions and return address.

Return Process

Step 1 — Contact Us

Submit your return request within 14 days of receiving your order.

Step 2 — Receive Return Instructions

Our team will review your request and, if approved, provide the necessary return instructions and return address.

Step 3 — Prepare Your Return

Package the item securely to help prevent damage during transit. The item must meet the eligibility requirements described in this policy.

Step 4 — Ship the Item

Unless the return is due to an item being damaged, defective, or incorrect, return shipping costs are generally the responsibility of the customer.

We recommend using a shipping service that provides tracking. Please retain your shipping receipt and tracking information until your return has been processed.

Step 5 — Inspection and Refund

After your return is received, we will inspect the item. Returns are generally processed within 3–5 business days after receipt.

If your return is approved, the applicable refund will be issued to your original payment method within 10 business days after approval.

4. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the return is due to an error on our part or the item was received damaged or defective.

Original shipping charges are generally non-refundable unless the return is related to an error on our part or otherwise required by applicable law.

For damaged, defective, or incorrect items, please contact us before returning the item so we can provide appropriate instructions.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@markandfinch.com as soon as possible.

Please include your:

  • Order number

  • Description of the issue

  • Clear photographs showing the damage, defect, or incorrect item, where applicable

We will review the issue and determine the appropriate resolution. Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.

Please do not return a damaged, defective, or incorrect item before contacting us.

6. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests. However, we cannot guarantee that an order can be cancelled once it has entered processing, fulfillment, or shipment.

If your order has already been processed or shipped, you may request a return after receiving the item, provided that the item qualifies under this policy.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards

  • Personalized or custom-made items

  • Special-order items that cannot reasonably be resold

  • Perishable goods

  • Products that cannot be returned for health, safety, or hygiene reasons, where applicable

Items that have been used, worn, altered, intentionally damaged, or returned without required components or packaging may also be ineligible for a refund.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

8. Gift Cards

Gift cards are non-refundable and cannot be returned, except where required by applicable law.

9. Exchanges

We do not offer direct exchanges as a standard return option.

If you would like a different size, color, style, or product, you may request a return for the original item and place a new order for the item you prefer.

The original item must qualify for a return under this policy.

10. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method within 10 business days after approval.

Depending on your bank, credit card issuer, or payment provider, additional time may be required for the refund to appear in your account.

If you have not received your refund within 15 business days after we approve your refund, please contact us at support@markandfinch.com so we can assist you.

11. Refund Amounts

Approved refunds will generally cover the eligible purchase price of the returned item.

Original shipping charges are generally not refundable unless the return is due to an error on our part or otherwise required by applicable law.

Return shipping costs are generally the customer's responsibility.

If an item is returned in a condition that does not meet our return requirements, we may decline the return or refund, subject to applicable law.

12. Restocking Fees

We do not charge restocking fees for approved returns.

Any refund limitations or deductions will only be applied where permitted by this policy or applicable law.

13. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us first at support@markandfinch.com so we can work with you toward a resolution.

Our customer service team will make reasonable efforts to resolve concerns involving returns, refunds, damaged products, incorrect orders, or other order-related issues.

If a chargeback or payment dispute is submitted through your bank, card issuer, PayPal, or another payment provider, we may provide relevant order, payment, fulfillment, and shipping information to the payment provider as part of our response to the dispute.

14. No Waiver of Legal Rights

This Return & Refund Policy does not limit any rights or remedies that cannot legally be excluded or limited under applicable federal, state, or local law.

Where applicable law provides additional consumer protections, those protections will continue to apply.

15. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return or refund, please contact our customer service team.

Company Name: Houston Apex LLC
Website Name: https://markandfinch.com

Business Address: 30 N Gould St Sheridan Wyoming 82801 United States

E-mail: support@markandfinch.com
Phone Number: +1 (307) 218-4857

Business Hours: Mon-Fri, 9am-5pm (EST)

We aim to respond within 1 Business Day.

Important: The business address above is not necessarily the return address. Please only send returns to the return address specifically provided by our customer service team.